Payments & Refunds Policy

What you can pay for

• •Subscriptions / membership plans that increase how many full-content views you can use in a billing period.
• •Content purchases and rights deals (usage licence, full ownership transfer, or usage-then-full transfer), at the price listed on the item.
• •Any other paid feature clearly priced in the app before you confirm.

Prices, currency, and taxes

Prices are shown in the app or checkout before you pay. Currency may vary by user, region, or payout (for example the listing currency or a payout currency). Taxes, VAT, or similar charges may be added where the law requires. You are responsible for any tax on your own purchases or creator earnings unless we are required to collect it at checkout.

Hissini may change future plan prices. A change does not alter a deal already paid and confirmed.

Payment methods and processors

We use licensed payment service providers to collect money and, where enabled, to pay creators. This includes QuickPay and other gateways we may add. Depending on the provider and your location, methods may include card, wallets, or bank transfer. We do not store full card numbers on Hissini servers.

If you buy through the Apple App Store or Google Play, Apple or Google charges you. Those purchases follow the store’s billing, cancellation, and refund rules in addition to this policy.

When you are charged

• •Subscriptions: charged when you upgrade to a paid plan and on each renewal if auto-renew is on, unless you cancel first.
• •Content deals: charged when you complete checkout for a purchase request. Rights and licences take effect only after Hissini records Payment Confirmation.
• •Payment links may expire. If a link expires before you pay, the deal may be cancelled and you will need a new request.

Payment confirmation and delivery

A payment is complete when the gateway confirms capture and Hissini marks the payment as completed. Digital delivery (access to purchased content and the official agreement PDF) is performance of the contract. Invoices are generated for completed charges and available in the product where invoicing is enabled.

If a payment fails, remains pending, or is rejected, you do not receive the rights or subscription benefits tied to that charge.

Subscriptions and cancellation

Free plans may include a limited number of full-content views per period. Paid plans offer higher limits as displayed at checkout. Period length is shown in the app (often a monthly cycle).

You can cancel a paid Hissini-billed plan from account settings or by contacting support@hissini.com. Cancellation takes effect at the end of the current paid period unless we say otherwise. You keep access until that period ends. Unused views in a period do not roll over unless the app expressly says they do.

Apple or Google subscriptions must be cancelled in your Apple ID or Google Play account settings. Deleting the app does not cancel a store subscription.

Refunds

Hissini sells digital content and digital access. Once a content purchase is paid and confirmed, or a subscription period has started and access has been provided, the charge is generally final and non-refundable. That rule is also stated on Hissini invoices.

We will consider a refund or reversal in these cases:

• •You were charged twice for the same order.
• •Payment was captured but we failed to grant the access or rights you paid for, and we cannot fix it in a reasonable time.
• •Unauthorised use of your payment method, after we and the payment provider have reviewed the claim.
• •A refund is required by mandatory consumer law that applies to you (including, where it applies, a cooling-off right you have not validly waived by requesting immediate digital performance).
• •We cancel a deal before payment confirmation; you will not be charged, or an unconfirmed authorisation will be released.

How to request a refund

Email support@hissini.com with your account email, payment or invoice reference, and reason. We aim to respond within a few business days. Approved refunds go back to the original payment method where the provider allows it. Bank or card networks may take additional days to show the credit.

For App Store or Play Store charges, request the refund from Apple or Google. We cannot always reverse a store payment ourselves.

Chargebacks

If you dispute a legitimate, delivered purchase with your bank instead of contacting us first, we may pause the related deal, recover the content access, and suspend the account while we investigate. Fraudulent chargebacks may lead to a permanent ban.

Creator payouts

When a content deal is paid, the creator’s net earning (sale price minus any Hissini platform fee) becomes available according to the app’s earnings flow. The fee percentage in force is applied at sale or payout time and appears on payout records and invoices where a fee is charged.

Creators request withdrawal in the app and must provide accurate payout details. Payouts are sent through our payment partners. Timing depends on the provider, your country, and compliance checks. Failed payouts (wrong account details, provider rejection) remain pending until corrected.

Hissini is not a bank. Available earnings are not a deposit account and may be adjusted if a buyer payment is reversed, refunded, or charged back.

Failed, expired, and pending payments

If checkout is abandoned, a link expires, or the gateway declines the charge, no licence or ownership transfer occurs. Retry with a valid method or start a new purchase request. We are not responsible for fees your bank may charge for declined transactions.

Invoices and records

Completed purchases and payouts may produce a PDF invoice or agreement. Keep those records for your own accounting. The agreement PDF and platform payment status are the official record of what was bought and when rights took effect.

Changes to this policy

We may update this policy when our processors, plans, or the law change. The “Last updated” date will change. New checkout terms apply to purchases made after the update. Completed deals stay on the terms that applied at Payment Confirmation, unless a refund or chargeback later reverses them.

Billing contact

Hissini, Handan A 7, 100-Torshavn, Faroe Islands. Billing and refunds: support@hissini.com.