Payments & Refunds Policy

What you can pay for

• •Content purchases and rights deals (usage licence, full ownership transfer, or usage-then-full transfer), at the price listed on the item.
• •Payment for those deals is settled directly between buyer and creator outside Hissini.

Prices, currency, and taxes

Listing prices are shown in the app before you submit a purchase request. Currency may vary by listing or region. You and the creator are responsible for how you settle and for taxes on your own purchases or creator receipts.

Hissini may change future listing prices. A change does not alter a deal already completed by Creator Completion Confirmation.

Payment methods

Payment is arranged between buyer and creator outside Hissini (for example bank transfer or another method you agree). Hissini does not collect the purchase price and does not charge a platform fee on the sale.

When a content deal completes

• •You submit a signed purchase request in the app, then settle with the creator off-platform.
• •Rights and ownership move only after Creator Completion Confirmation — the creator approves in Hissini and uploads proof.
• •While a request is pending, the listing may be reserved. Buyer cancel or creator decline frees the listing.

Creator Completion Confirmation and delivery

A content purchase is complete when the creator approves the deal in Hissini with proof of settlement or ownership transfer. Access to purchased content and platform deal records is performance of the contract. Creator-uploaded proof and deal records on Hissini are the official record of completion.

If a request is declined, cancelled, or never approved, you do not receive the rights tied to that deal.

Refunds and disputes

Because purchase money is settled outside Hissini, we cannot reverse a bank or peer-to-peer transfer between buyer and creator. Payment disputes are primarily between the parties. Hissini may help using platform records (request, signatures, proof, ownership status).

We may take platform-side action where records show clear error or abuse — for example releasing a reservation, correcting ownership status, or suspending an account. Mandatory consumer law that applies to you still controls where it cannot be waived.

If a deal is cancelled before Creator Completion Confirmation, no ownership transfer occurs.

How to get help

Email support@hissini.com with your account email, deal or content reference, and reason. We aim to respond within a few business days.

Creator receipts

You receive payment directly from the buyer. Hissini does not hold sale proceeds in escrow and does not deduct a platform fee. You complete the sale by approving with proof in the app.

Abandoned or incomplete deals

If a purchase request is abandoned, declined, cancelled, or never approved with proof, no licence or ownership transfer occurs. You may start a new request if the listing is available again.

Records

Keep deal contracts, signatures, and creator proof for your own accounting. Platform deal status and Creator Completion Confirmation are the official record of when rights took effect.

Changes to this policy

We may update this policy when the product or the law changes. The “Last updated” date will change. New terms apply to purchases made after the update. Completed deals stay on the terms that applied at Creator Completion Confirmation, unless a later platform correction is required.

Billing contact

ÍVF Hissini (trading as Hissini), Jákup Nolsøesgøta 18, FO-100 Tórshavn, Faroe Islands. Billing and refunds: support@hissini.com.